The MySQL Connection could not be established error code

[webstarts101]

Username: epiz_32624818
Website URL: kreativeteam.cf

Hello. I have been trying to install wordpress via softaculous app installer but i keep on getting these errors:

• The MySQL Connection could not be established.
• The MySQL Connection could not be established.
  The error message comes up on like 18% installing.

May i please be assisted? Thank you in advance

[Greenreader9]

Welcome!

Try installing manually

[webstarts101]

i dont know how to do that. is there a detailed walkthrough on that?

[HELPINDIA]

Try install again

[webstarts101]

Managed. Thank you

[Admin]

I see your account is linked to database server SQL213. This server is having some stability problems right now. See this post for details:

Slow server

I’m sorry for the delay. iFastNet has investigated the issue, and concluded that the database server is healthy. However, more accounts than usual have been assigned to it by the account provisioning system, resulting in higher load than usual on the server. This high load may result in bad performance or intermittent connection issues. The account provisioning has been tweaked so no new accounts will be setup on that database server. However, we don’t really have a way to redistribute account…

If this is a new site, I think it’s easiest if you just remove the domain from this account, deactivate the account, and setup a new hosting account instead. The hardest part would be moving the website over, but if you haven’t used the account yet, you can skip that part.