Hello!
Since 3 days I can’t inter in my wordpress admin account.
I don’t know much about technology. Help me please and thank you so much
https://www.prixlocalsamanacontact-tours.epizy.com
Website IP
185.27.134.128
Username
epiz_31881895
Please don’t create multiple topics for the same issue, that is spam.
And I also see an HTTP500 error on your website:
Also, I don’t know why you typed “nobody try to help me”, because that is exactly what we have been doing. Also, @fbp110 told you what happened to the account, and I just did again, so I don’t know why you typed “or tell me what happened”.
If you don’t want to believe us when we tell you what the issue is, fine, we can’t force you to listen. But don’t go posting lies about what we have/haven’t done, that is not going to convince anyone to help you further.
7 Likes
I understand and thank you very much! But I think that you as inifityfree technical support could try to help me solve the problem because the PHP, THp are in the Cpanel of the hosting
Where? Write clearly
This is free hosting. As a community forum, how much we can help depend how much true and accurate info you can provide. Do not blame us for not helping just because you do not provide enough useful info.
I also see this
Please do what @fbp110 said
5 Likes
Imagine how I can give precise information if 1st I don’t know about computers, 2nd is from the 1st day I launch 16 pages that I create in 8 months, online (by Google) and 8 minutes later no page can start. They go blank and I had to log out to reconnect again but it won’t let me connect. It stays white without any error message.
SSl is activated and the Url has the padlock.
I took this hosting for free, it’s because I don’t even have a credit card at the moment and it’s my first page. But after the season, I swear I’m going to buy hosting. even if it is one of the cheap ones
I don’t know what to do with PHP
Thank you for your attention
Keep learning… 
Most likely due to this
Do not say that too soon.
I had also started out with zero knowledge like you and bought cheap hosting.
Some hosting are cheap for a reason.
As my knowledge grows, I decided to switch to free hosting instead.
Unless you are doing ecommerce site, free hosting will suffice for most blog hobbists like me
3 Likes
It’s the technology I wrote, it’s the Google translation that’s bad. excuse me
1 Like
|Display Errors| (Off| On|)
| — | — | — |
|MB String Input||
|PHP Timezone|
PHP directives
he is on (off) or closed, is it normal please
Turn it on to see the error on your website
After turning it on and trying to start wordpress, I get this message
( Warning: require_once(/home/vol14_4/epizy.com/epiz_31881895/htdocs/wp-includes/class-wpdb.php): failed to open stream: No such file or directory in /home/vol14_4/epizy.com/epiz_31881895/htdocs/wp-includes/load.php on line 547
Fatal error: require_once(): Failed opening required ‘/home/vol14_4/epizy.com/epiz_31881895/htdocs/wp-includes/class-wpdb.php’ (include_path=‘.:/usr/share/pear/’) in /home/vol14_4/epizy.com/epiz_31881895/htdocs/wp-includes/load.php on line 547
Warning: require_once(/home/vol14_4/epizy.com/epiz_31881895/htdocs/wp-includes/class-wp-textdomain-registry.php): failed to open stream: No such file or directory in /home/vol14_4/epizy.com/epiz_31881895/htdocs/wp-includes/load.php on line 1346
Fatal error: require_once(): Failed opening required ‘/home/vol14_4/epizy.com/epiz_31881895/htdocs/wp-includes/class-wp-textdomain-registry.php’ (include_path=‘.:/usr/share/pear/’) in /home/vol14_4/epizy.com/epiz_31881895/htdocs/wp-includes/load.php on line 1346 )
I believe you can easily solve it with this
Take note of this as well
3 Likes
I can’t get into wordpress and I can’t do this tricky job because I don’t know tech
The “fix a corrupted installation” article isn’t that difficult to follow. If you know how to manage files with FTP, you can perform the steps in that article. And if you know how to manage files on your own computer, you can learn how to use an FTP client really quickly.
Alternatively, you can just remove the current installation and reinstall WordPress with Softaculous. It’s easier, but you’ll lose all your data.
And finally, please consider that this is web hosting, and you’re responsible for maintaining the site you’re hosting with us. If you don’t want that, you can go with a managed website builder, like WordPress.com instead. But be prepared for a much more expensive package with much less features.
5 Likes
I know this is a web hosting that I host with you so I have to responsible for maintenance. but this problem comes from hosting not wordpress and I see a lot of people whether in paid form or free form who make a lot of negative comments against infinityfree, say that it gives a lot of problems and it doesn’t there is no technical support and I suffer it. thank
If you really believe this comes from infinityfree and not your site, then test it out locally with Laragon. Install it from their website, start all services, and copy your site files to a folder with the name of your choice in C:\laragon\www then go to your browser type in foldername.test. If the error is still there then it is the Wordpress installation error and not infinityfree’s fault.
3 Likes
A good method of troubleshooting is to rename the plugins folder to plugins-old and themes folder to themes-old and then going to your site again. If it is active then install each plugin individually to see which plugin is causing the issue
I’ve been doing it since the first day and it doesn’t work. before Yes! but in this moment, no! Now I receive this message and the security lock is gone, where the SSl is active Hum, nous ne parvenons pas à trouver ce site.
mm, we can’t find this site.
Unable to connect to the server at www.prixlocalsamanacontact-tours.epizy.com.
If the entered address was correct, you can:
Try again later
Please check your network connection
Check that Firefox has permission to access the web (your connection could be effective, but protected by a firewall)
Likely due to this
In the meantime, can you do this?
3 Likes
I can’t access my wordpress account cause to problems with the files
Username epiz_31881895
Website IP 185.27.134.128
https://www.prixlocalsamanacontact-tours.epizy.com
can you help me please ?
##################################################
DO NOT EDIT THIS FILE
Create a new .htaccess file in your htdocs
directory (or example.com/htdocs/ directory)
to add your own rules or override these rules.
##################################################
DirectoryIndex index.php index.html index.htm index2.html
ErrorDocument 403 https://errors.infinityfree.net/403/
ErrorDocument 404 https://errors.infinityfree.net/errors/404/
ErrorDocument 500 https://errors.infinityfree.net/errors/500/
Help yourself by doing these actions
Multiple posting will not help.
You need to help yourself.
1 Like