The support no longer answers me

[Doggy2vl]

epiz_31210899

I no longer have access to my account and the support no longer answers me…
I was told it was suspended, so I created a ticket. I was told that “in 10 minutes I will have access to my account” but it’s been almost an hour and I still don’t have access

[jaikrishna.t]

FYI, it can take upto 4-8 hrs for your account to be reactivated and shown accross the web …

[Doggy2vl]

I can show my website on the web but i don’t have acces to my folder and control panel

[jaikrishna.t]

Hmm, maybe reply back to the ticket?

[Doggy2vl]

i’ve reply but the support don’t reply since 1h ( I have restarted several times but it does not respond… )

[Doggy2vl]

[jaikrishna.t]

They might be on a lunch break, since its 2 PM in UK.

[Doggy2vl]

okay tysm !

[Doggy2vl]

epiz_31210899

Hey ( already … )

The support say me in my ticket to do a post here for get help.

So let me explain: I see my account suspended and I no longer have access to it, but the site is online, what should I do?

[jaikrishna.t]

1. Don’t create multiple topics. You already have created one.
2. Please wait for an reply from admin.

[Greenreader9]

I don’t think this really has anything to do with a lunch break (And unrelated, but who eats lunch at 2PM)?

I would love to check this out for you, but I need your domain name in order to that. Can you share it?

Thanks

[Admin]

It seems your account was reactivated on the hosting platform (which is why your website works), but the status was not updated correctly in the client area.

I manually forced a sync for your account now, and started a full check for all accounts in case there were more accounts that suffered from this.