Themegril Demo importer not working/ loading

[AdminDeepak]

http://learnerpassion.epizy.com/ and
https://iblogshubspot.infinityfreeapp.com/

(please specify the website or account you are asking about)

Error Message

I have installed colormag theme, this theme required a Themegrill demo importer I installed it but the demo importer is not loading. I talked plugin support team they said your hosting provider has blocked the GitHub domain and subdomain.So, please put the GitHub domain and its subdomain on the white list.

(please share the FULL error message you see)

Other Information

I have tried the same theme and plugin on another hosting platform(000webhost) it’s working there.
(other information and details relevant to your question)

[KangJL]

Most likely due to this

Ensuring only web browsers can access your website

InfinityFree is a website hosting service. That means that the hosting accounts we provided are intended for hosting websites. Websites contain pages that are accessed through web browsers. InfinityFree is not intended to be used for file sharing, API hosting, database hosting or background tasks/tools. To help enforce this, free hosting enforces a security system that makes sure that anyone trying to access your website is using a normal web browser. This is done by checking whether the web br…

@AdminDeepak

please put the GitHub domain and its subdomain on the white list.

Likely cannot be done

[Admin]

Odd, I don’t think we’re blocking GitHub on our servers. GitHub is commonly used for content distribution, and while we do block access to some sites, these are mostly social networks that are accessed by spammers. So I can’t imagine why GitHub would be blocked too.

The security system @KangJL referred to is also not relevant I think. I think your plugin just needs to download stuff from GitHub, and there is no connection needed from GitHub to your site, so that security system doesn’t affect this issue.

Could you try enabling WP_DEBUG mode, or checking the Javascript error console, to see if there is any more information to be gotten?