Look, I tried to be in touch with this company by getting a ticket, but I have to say, I never seen the poor customer service like this, it’s been 2 days since I upgrade my account but no one responded to me I need my website to back as soon as possible, can you let me know what is the easiest way to be connect with this guys???
If I don’t get any answer I will cancel my account
Don’t worry about that finally after 2 days I send the ticket to the technical team right now. The problem was they needed to open an ticket with different email address, which is completely strange, I open the ticket but when I back to my ifastnet account I cant see the ticket there, I think because I open it with different email address not with the same one with ifastnet account. Any way, I am waiting for their respond, hopefully their respond are not like their opening the ticket with a long process.
Do you know how long usually take for them to respond?
If your website is suspended, you have to wait out the suspension.
If your website is not suspended because you have changed DNS records, you can change the DNS records back to InfinityFree. Note that iFastNet may not migrate your website if the nameservers are not correct.
I would recomend just waiting for iFastNet to migrate your website. Watch some TV, go to sleep, and check back in after 8-10 hours have passed.