Unable to access database and file manager

I have been trying to access the database (phpmyadmin) to upload my sql file and the online file manager but not able to connect. Previously, the admin reset my password, but the error still goes like this:

Unable to connect

Firefox can’t establish a connection to the server at [ip address hidden].

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

The file manager and phpMyAdmin seem to be working fine from here. Can you please see if you can access them from another device and/or network?

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