Unable to install script

[Knitemare89]

Username (e.g. epiz_XXX) or Website URL

computech.rf.gd

When trying to install GLPI script from Softaculous it begins to install then stops giving me the error message below. I have only changed the admin username and password fields, nothing else, and its being installed in the main website, not a sub folder.

• Could not make the query numbered : 166
  MySQL Error No : 1071
  MySQL Error : Specified key was too long; max key length is 1000 bytes

[Greenreader9]

It looks like it requires PHP version 7.2, which is not supported. There may be more, but I stopped looking after I found that. The error message makes me think that it also requires InodeBD (Also not supported here)

[KangJL]

@Knitemare89

• Could not make the query numbered : 166
  MySQL Error No : 1071
  MySQL Error : Specified key was too long; max key length is 1000 bytes

You need premium hosting

[Knitemare89]

Could you expand on this? Why do I need premium?

[KangJL]

See this

[OUTDATED] InnoDB on free hosting

OUTDATED: This article is no longer relevant. InnoDB is now available on free hosting. When trying to install software on InfinityFree (either by hand or through Softaculous), you may see an error message like this: Could not make the query numbered : 16 MySQL Error No : 1071 MySQL Error : Specified key was too long; max key length is 1000 bytes This error is caused by the fact that the script in question requires the use of the InnoDB storage engine for MySQL. However, the InnoDB storag…

[Knitemare89]

Ok, I understand. Thank you for explaining that for me.

[KangJL]

welcome