Unable to park root domain. Only works with subdomain

I am unable to park example.com to website.epizy.com. I am only able to park sub.example.com to website.epizy.com. Why does it only work with the subdomain.

That’s probably because you can’t park a primary domain to a subdomain.

Hmm, I think that should be the opposite? You should be able to add own domains as parked domains and not subdomains.

What do you see when you try to add the custom domain as parked domain?

And if you don’t mind, can you please share the actual domains so I can try it for myself?

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