I just posted something better: a proper rules article explaining how to discuss an outage. It’s added as a global banner and to every current outage.
2 Likes
Okay, thank you for your attention.
Day 3 of the outage for anyone hosted on x.x.x.116.
Mind you, I’ve been a member for a month only, and this is the the second or third maybe multi-day multi-user site wide outage. /sigh
Is paid any better? I couldn’t imagine taking the risk, myself. But, but anyone who has, can they comment? Scratch that. This is probably a biased way of sampling since you’d only comment if you’re here, and you’d only be here if your website is down.
You had the poor luck of being provisioned on new severs which are having some startup issues.
Please do remember that there are only two IPs that are affected. So only a few percent of all accounts are affected by this, the vast majority of people may have been completely unaware.
And iFastNet is generally more careful with premium hosting than with free hosting. They tend to try the more risky stuff here first to save their paying customers the trouble.
2 Likes
My website also has a problem, how can xiufu
http://sq.nuse.ga
Now that I want to make website files, I can’t do it, and file management is not available.
The maintenance on the IPs 185.27.134.116 and 185.27.134.98 is still in progress. The automated maintenance is making progress, but it’s impossible to say when it will be done.
Your subdomain is on problematic IP
You are probably denied access to storage because
the storage is currently being automatically checked and repaired,
and because of this, no one is allowed to read/write on the drive during that process…
and is expected to take some time to be finished.
Please do not open new topics unnecessarily !
3 Likes
Sometimes I wonder if it wouldn’t make more sense to wipe the data rather than repair. Last time an outage like this happened, my index.php file was 0KB (file system entry existed, but data was missing). I fully expect my files to be gone/corrupted when things come back–just wish it wasn’t a multi-day outage.
3 Likes
Yea, but then you all these people that never take backups, etc. Not a bad idea though.
2 Likes
True…
2 Likes
Any update on this, Admin?
My concern is:
Continuing the discussion from Various website IPs are down:
Hello admin
I know you said it is impossible to know when will the issue resolve, but can u give a rough idea whether it’ll take a week or less than that.
So i can plan things accordingly. Its already been 4 days and im stuck doing nothingg.
My IP address is 185.27.134.116
Hi Admins,
I have noticed that my IP 185.27.134.116 is one of them that is down and was posted in the main part of this forum, I know you all are working hard but I would like to ask if I have you might know when the issue is fixed.
Thank you
Welcome, to the form @Snoopylowkey!
There is only one admin 
the rest of us are just user that want to help out.
Unformatetly, there is no ETA for this issue to be solved. Hopefully it will be soon though! (Also, iFastNet is in charge of the servers, not InfinityFree.)
Thanks for asking, your IP will be checked later by the Admin.
- List item
1 Like
To make a few things clear:
Nobody has forgotten about this issue. The maintenance is still in progress. It’s a fully automated process, so basically everyone is just waiting for the process to complete because there is nothing else anyone can do. Nobody know when it will be done either. Please just have patience.
The outage communication rules are still in affect. Please restrict posts to useful contributions which are relevant to the outage. Asking for obvious things like “what’s going on” or “when will this be fixed” will be removed. If you want to know that, everything there is to know has been shared already, so just read up on the discussion.
Also, any issues which are not the errors described in the first post (such as account suspensions, database errors and so on) and on accounts which are not on the listed IP addresses are not related to this outage and will be removed. If that’s you, we’re still happy to help you, just please create a separate topic in Hosting Support for that.
The status is: maintenance is still in progress and it’s unclear how long this will take. Until there are clear signs that there is news, like an update from me or - more likely - the sites coming back online, you can assume that this is still the status.
I will not post this same statement repeatedly.
We’re doing our best to recover as much data as possible. It’s possible some minor data loss will occur, but right now the server is down primarily to check file integrity.
That said, if you’re OK with losing all your data, you can probably just remove your domain from this account, deactivate the account and create a new one. You’ll lose all your files (at least until the server is back up), but at least you can start using the domain name.
3 Likes
I removed subdomain from cPanel, deactivated account in InfinityFree, made new one, it all went fine, but after uploading files, website still doesn’t work. Checked DNS cache by direct query to Google using:
nslookup d2-optimizer.great-site.net 8.8.8.8
The old IP came up… It looks like new account isn’t provisioned a server yet as the IP field in InfinityFree portal is blank – will give it 72 hours and see what happens. Thanks for this idea, and the permission to try it.
Update: IP field filled in as 185.27.134.126 on new account, DNS using 8.8.8.8 not updated, will give it more time. I think this worked for me just fine, but will wait for DNS to propagate.
2 Likes
If it does start working after ~80 hours, your new account may have been put on a broken IP. You might have to delete it and try again. Make sure you remove the domain first!
1 Like
It’s working fine. I had an issue locally w/ my PiHole DNS server caching the IP address, but after fixing that it seems to have worked perfectly. Thank you for the follow up.
1 Like
Awesome! Glad you got it going!
1 Like
my IP 185.27.134.133 and my site http://separanfseribeirao.epizy.com/
is ERR_CONNECTION_TIMED_OUT What can I do???