Our website is also completely down as well, all we receive is a timeout error. It has been like this for the entire day, is there anything that we can do about this?
I already did that because before that nothing worked at all (the entire site, panel, FTP access were all gone). Now everything is ok again but I still can’t administrate my database anymore 
Just to remind everyone: the known symptoms of this outage are in the initial post above. If you experience an error to a part of the service not listed there, or encountering an error not listed there, it’s possible that whatever you’re experiencing is not part of this outage.
If that may be the case, please create a separate topic and describe the issue there. This topic is about the outage described in the first post. Not for every issue you may experience with the hosting which may or may not be linked to this outage.
Together, we can ensure that every question receives the right amount of attention and won’t be buried by posts about unrelated issues. Thank you for your cooperation.
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Server with IP 185.27.134.208 is down ATM.
Right now, there are two IP addresses which are down:
- 185.27.134.101
- 185.27.134.226
If your account is hosted on one of these IP addresses (find your IP address here), then you will experience some kind of Connection Timed Out error when connecting to your website. These IP addresses are currently disabled because they were under heavy attack. They will be brought back online as soon as the attack is over.
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Is it possible for all of our sites to be transferred to another IP address?
We don’t typically bulk transfer websites to other IP addresses because:
- It requires a DNS change, which means people will have trouble accessing the website for the next 72 hours if they use our nameservers, and if they use their own nameservers, they have to update configuration themselves to bring their website back online. If the attack is over sooner, we’ve caused more downtime than we’ve solved.
- If one of the websites on the IP address is the target of the attack, then moving all websites would likely move the attack to the new IP address too. So we’d have to take down the new IP address too.
Moving websites is definitely an option. But it’s also an option with a high risk of making things worse, not better.
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Just wanted to post, my problem is solved by now 
I went through the knowledge base regarding problems with phpMyAdmin connections (“ERR_TOO_MANY_REDIRECTS”)
If you face similar problems, and pw change won’t work for you the first time, please note I had to reset resp. change my pw in the client area at least TWICE to make everything work again! After each change wait at least 15 minutes and meanwhile clear your cache and cookies. After that I finally had success.
Why I don’t get message from mofh or ifast about ddos?
There are 3 days now, are you going to bring back the service or what’s your suggestion?
@pengonoir Yes, that’s basically what we described too in our knowledge base article about the issue. I’m glad you were able to resolve the issue, but please note that that still doesn’t give you the right to dump unrelated questions in this topic.
https://infinityfree.net/support/unable-to-access-phpmyadmin/
@Yellow_Pikachu iFastNet doesn’t really seem to do proactive communication to their customers or end users. I also don’t get any information from them unless I ask for it. I have to learn about outages too by what little automated monitoring I can do and user reports, which I then have to ask iFastNet about.
@decebal Like the post says, the IP addresses will be reactivated when we have confirmed the attack is over. The IP addresses are not back online yet, which means the attack is not yet over. I don’t know when that will be. After all, we’re not the one doing to the attack.
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At least for some of us who are complaining, please give us a solution to move the hosting to one of your other IPs.
You can remove the domain name from your existing account, create a new account with the same domain, and then transfer your website to it.
We don’t give you an easy button for this because moving an entire account to a different IP means every file has to be copied from one hosting volume to another, which is quite straining on the servers. An easy button means people will use it often, even when it may only make matters worse (for the reasons we don’t bulk re-IP accounts). Not to mention that people will use the button to fix issues the button couldn’t possibly help with (like errors on their own site or DNS caching). We want to use our storage bandwidth to serve websites quickly, not to move websites around for people who don’t know what that means.
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Thanks for your work and communication! I pnly have one issue: everything works with the online ftp client but with filezilla i can only sometimes connect and upload but never download anything
Can you please create a new topic and describe the issue there in more detail? I’d be happy to look into what the FTP download issue is about, but I doubt your issue is related to this outage, and this topic will become a mess if everyone asks their own unrelated questions in here.
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ok sorry
Can we implement a button to do this? Or at least guarantee; that you will get the domain name you are releasing? Every 24 hours we should allow for a username to be generated. This will also increase security measures from attackers. Finding a generated username and password every day; would be nearly impossible to hack.
If you want to talk about security, I’m happy to discuss it. But please keep this topic about the attacks from last week, and discuss any feature requests or security topics in separate threads.
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