You guys keep suspending my accounts for no good reason, then apologizing afterwards and restoring them. I decided to delete my files from all of my accounts and move to a different server but in the process of trying to delete the files you guys suspended all the accounts again. I never violated any rules I’m aware of. All I ever did was upload updated files to the server that was already there. This is the worse treatment I ever got from any free web hosting service. I want to delete all my files off your service and get a paid account some place else. I wouldn’t pay you guys a red cent after how I been treated here.
Welcome
Most likely, something in your files triggered the automated system. So support whitelisted the file, and un-suspended the account.
However, as soon as you update the file, it gets re-flagged by the system and the process restarts again.
Premium hosting does not have this issue, and your files can be whitelisted in a different way if they do cause a problem there.
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What do you mean something in my files? “Something in your files” doesn’t tell me what the “something” is. Don’t you guys know the something is, I mean you’re the ones who created the “automated system” did you not. Now you telling me “a paid account” doesn’t have these kinds of issues. So if I get the paid account and the issue resurfaces again, do I get a refund?
Can you guys turn my free account into a premium account or do I have to go through a different process?
Can you tell me which file(s) is causing the automated system to suspend my accounts. That way I know not to upload those files. I mean help me out here, I don’t know how to fix the problem if I don’t know what the problem is.
You need to buy a premium plan with iFastNet, our infrastructure provider and then contact their support team for them to migrate your website. For more info:
Only the support team can tell that information.
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Okay fbp110, I’m gonna go get a iFastNet premium account but the only reason I’m sticking with you guys is because your forum support is top of the line. I always get a response from people who genuinely try to help people out and that’s worth more than gold to me so thank you folks for your replies. Off to iFastNet…
I tried twice to get the premium account for 47.88 but it got denied both times then I got an email from my bank right afterwards saying
Transaction date:09/22/2022
Amount:$47.88
Country:United Kingdom of Great Britain and Northern Ireland
Merchant:IFASTNET LTD
Your debit card was used outside the 50 states (U.S.)
WTF does that mean? How do I pay for the premium account now? SMH
Never mind I used PayPay looks like it went through.
I checked your profile. I see one account that has been suspended one time. So while I’m happy to look into this, I can’t exactly go and look for a pattern in a single occurrence.
It seems you need to ask your bank to allow international payments on your card. iFastNet can’t force your bank to accept their charge.
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Now that you have a premium account, follow this guide in order to transfer your files to your premium account.
If you want your website to be migrated by premium support, create a ticket at support.iFastNet.com and request a transfer.
Be sure to share the invoice number of your new premium account, and the username of your old free hosting account.
Do let me know if you have any questions!
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Wow thanks a lot for the info much appreciated. Yeah I was a bit at a loss over at iFastNet it’s a whole different setup than Infinity but your directions here make things a bit simpler so kudos mate.
One big hissup though is I can’t find the Cpanel over there. Are they even a web hosting service cuz it looks like they just sell stuff over there.
- Login into the iFastNet Client Area.
- There should be a box saying something like “1 Services”, click on it.
- Select your plan (in your case,
Super Premium (Yearly)) - Then, there should be an “Actions” box on the left corner on your screen. In it, click “Login to cPanel”:
You now should be logged in to the iFastNet’s cPanel.
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You are a god send everything worked as you replied and good thing too because I don’t think I would have found it. I did see the Services link but I was using a different method to try to get the cPanel which never worked so thank you a gazillion for helping me out.
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