where is the public.html folder to download all the content of the site?

Hosting Support
#1

How to access public.html folder to download all the content of the site? basically is not anywhere. If I go to online file manager it will show this when trying to download contents of the site image is here Captura-de-pantalla-2019-01-03-a-las-15-13-44 hosted at ImgBB — ImgBB

#2

htdocs folder is a publichtml folder, about downloading error - it’s an unknown error so obviously we can’t know what actually happened, try later or try FTP Client like FileZilla.

#3

Online file managers tend to choke on large folders. Can you please try to download the folder with a desktop FTP client like FileZilla instead? Online file managers are great for quick edits, but can’t beat good old desktop software.

#4

I am using FileZilla as well to try to back up my site and it won’t allow download anything. it connects correctly and all the transfers fails. I use MacBook and im the only user. 

#5

What Filezilla says about that, which errors do you see?

#6
Are you talking about the same issue as this topic? https://forum.infinityfree.net/discussion/5489/ftp-doesnt-download-files-and-wordpress-backup-plugins-are-blocked-by-infinity-free-server

If so, let's not discuss the exact same issue in multiple topics.
#7