Wordpress admin fails to open

[Drastical]

Username (e.g. epiz_XXX) or Website URL

https://masthips.com/wp-admin/

(please specify the website or account you are asking about)
epiz_33119516

Error Message

(please share the FULL error message you see)
safari cannot open the page because too many redirects…

Other Information

(other information and details relevant to your question)

[KangJL]

Did you try this?

@Admin

Ensure your WordPress admin area is currently accessible

If you’ve already attempted to make WordPress available on HTTPS yourself, you may have locked yourself out of your WordPress admin area. If so, you should probably see errors like this when trying to access it:

• Google Chrome (and derivatives): ERR_TOO_MANY_REDIRECTS
• Mozilla Firefox: This page isn’t redirecting properly

To regain access to your WordPress admin area, you can do the following:

1. Login to your client area , find your hosting account, click Manage and then go click Control Panel.
2. Go to phpMyAdmin, find your WordPress database and click Connect Now.
3. Find the table with the name ending with _options and click on the name.
4. Find the rows with the column option_name matching siteurl and home. These should be the first two in the list, but you can use the Search function if you can’t find them.
5. Double click the value in the option_value column, and change the start of the URL from https:// to http://.

If you have multiple databases and you don’t know which database corresponds to your WordPress website, you can find your database in the installation details in Softaculous, or by checking the wp-config.php of your WordPress installation.

With this option changed, you should be able to login to the WordPress admin area again.