404 Errors, suspendeddomain.org, FTP errors

ONGOING SYSTEM ISSUE, READ BEFORE POSTING

Since roughly 24 hours ago, there have been issues on many free hosting servers, causing outages on websites and making FTP inaccessible.

This topic explains the current issues in more details.

What are the symptoms?

Right now, you may experience the following issues:

  • Websites redirect to http://suspendeddomain.org
  • Using FTP is not possible. FTP clients say: 421 2900 users (the maximum) are already logged in
  • All file managers (both MonstaFTP and the file manager in the control panel) won’t work. These file managers use FTP to manage the files, so are affected by the issue above.

Earlier during this outage, you may also have experienced these issues:

  • Websites only show a page saying: “404! We couldn’t find that page.”
  • FTP returning the error: 421 Home Directory Not Available

However, as fixes have been applied, these two errors don’t appear anymore.

What caused this?

The systems administrators of iFastNet were making some changes to the hosting servers to help improve performance and reliability of websites (which have been a problem recently). To apply these changes, the servers would need to be restarted to apply the changes.

Usually, restarting a server is not a problem. It will bring down websites for a few minutes, after which they will come up and run as usual.

Unfortunately, this is not what happened. When the servers were restarted, some of them did not come back up properly, and could not load the sites properly which were previously on them.

When will this issue be fixed?

The first fixes to solve the problem with the restarts have already been applied. Additional capacity is currently being added to solve the FTP/file manager issues.

We don’t know yet how long this will take and when the issues will be resolved. We’ll update this topic as soon as we know more.

What can I do about this?

At this moment, we don’t know of anything you can do yourself to fix or work around these issues.

All we ask of you is that you don’t submit any additional emails or forum topics about this.

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