What I’m seeing is: InfinityFree will not let me login or send a lost password email. I have changed the password (did not register the change in system.) I used the password on my manage screen. They did not work. I had the lost password screen send and email to the email I signed up with and nothing came. I checked my inbox and spam.
I did. It redirects to control panel and then says. “We are unable to log you in with the information you provided. Please check your username and password and try again 1.” (The “1” is not a typo on my part. Its on the page.)
What does is the exact URL after clicking the control panel button? It should have something saying you are being redirected. Also, the URL should match your account number.
DO NOT USE THE PASSWORD RESET FUNCTIONALITY ON THE CONTROL PANEL. It will break your site, guaranteed. We would have disabled it if we could.
Instead, find your account username and password in the client area. If those don’t work, use the options in the client area to change the password of the hosting account. NEVER USE THE PASSWORD RESET FUNCTIONALITY ON THE CONTROL PANEL.
Just wait. It will break your site. I promise that. It may not break it immediately. It may break it in a week, a month or a year. But it will break your site. Guaranteed.
The control panel was VistaPanel all along. But the branding loader doesn’t always work very well and sometimes shows the default logo and sometimes shows our logo.