Can't connect to FTP

I try connect in ftp but i can’t and i try reset and rereset password, i create new account (epiz_21249748) and work but my main account no work (epiz_21184995) I use same password…


I try too CPanel but same problem
I try too Deactivate Account and reactivate again

Sorry for english

@xBRONCE said:
I try connect in ftp but i can’t and i try reset and rereset password, i create new account (epiz_21249748) and work but my main account no work (epiz_21184995) I use same password…


I try too CPanel but same problem
I try too Deactivate Account and reactivate again

Sorry for english

If the password is invalid, then you should try to reset your password. It’s very important you change your password through the client area, not the control panel, since the latter will break the file managers and might even break your website when the password is reverted.