Cant receive email

**My website URL is: https://felineslove.com

What I’m seeing is: not receiving email but can send

**I’m using this software:**roundcube

Additional information:

https://infinityfree.net/support/how-to-set-your-mx-record/

LOL, I’ve done this…That,s why I’m here. It’s still not working.

Remove Migadu’s nameservers for your domain on the domain registrar’s panel, and then:

https://infinityfree.net/support/cloudflare-caveats/

because the Cloudflare integration breaks MX records and subdomains.

I think this might be a more appropriate article, because it lists a few different options:

https://infinityfree.net/support/unable-to-receive-email/

Non of that is helping guys. I deleted the entry and reentered it. Lets see what happens in 24 hours.

But there is no MX record, but a CNAME that points to yourdomain.cdn.cloudflare.net! Check here (there are also Migadu’s nameservers you need to remove from the domain registrar) what is the status of the MX record, and then from the article “How to set your MX record”:

  • Are you using the control panel Cloudflare integration? A known issue of the control panel Cloudflare integration is that it breaks MX records (as well as custom CNAME records and subdomains). To receive email, you must disable Cloudflare on your domain name.

2nd time I created this. Last time was almost 24 hours ago. Not sure why its not working. Admin?

And a screenshot of the Cloudflare section on the Control Panel for your domain, so I can help you configure email receiving with Cloudflare on (not from the cPanel, but from the Cloudflare dashboard on dash.cloudflare.com)?

Use an external mail server. Like Google, hotmail, yandex. Set mx records on these servers. Then stand by. After the update is done by infinitiyfree, wait for the mail server. This process is based on the density of mail servers. Sometimes it takes 10 minutes and sometimes it may take up to 3 days.

@ Ergastolator1 I’m not sure what exactly you need to see in my cloud flare dashboard. Lot of sensitive data there I don’t want in the open.

@ CoolDeveloper I really don’t know how to setup external servers.

I’ve said this:

The Control Panel is not the CloudFlare dashboard, and for now you don’t need to access it.


What this guy said is not going to help for now, and he ruined this topic with “external mail servers”, while you are using Byethost (or InfinityFree) as an email server and he doesn’t know about the Cloudflare integration ruining MX records and subdomains.

@ Ergastolator1 I use Namecheap. There is no Cloudflare section.

For the Control Panel I mean the hosting account’s Control Panel, not the domain registrar’s panel!

Is this what your looking for? Screenshot by Lightshot

No, not the NameCheap’s management panel! A screenshot like this:


where you show the CloudFlare section of the Control Panel for your domain if it’s enabled or not, so I can help you keep the MX records (and receive emails) while having the full protection of CloudFlare on your website!

It has been enable all along. Screenshot by Lightshot

Please disable it, wait some time, go to dash.cloudflare.com and add the domain there, selecting the “Free” plan, checking the records if they’re correct and changing, from the NameCheap’s management panel, the nameservers from the existing ones to the Cloudflare ones. Wait one hour and after that reload the page, then go to the Crypto section and, if the SSL option was set to “Flexible” before, change it to “Full”.

Alright, I’ll try that way. Thanks.

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