FTP en FZilla doesn´t work

Hello. I’m trying to use ftp by following the instructions that are on the site. However I can not make the connection.
"Error: Could not connect to server
Status: Waiting to try again …
Status: Resolving ftpupload.net address
Status: Connecting 185.27.134.11:21 …
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server "

I already changed the password as suggested in the forum, but the result was the same. Can you help me?

My user: epiz_22938535

When I use Monsta I can perform FTP without problems.

https://forum.infinityfree.com/discussion/comment/15485

try another FTP client instead of FZ
Also, for example, my ISP has a firewall on its side
and I can adjust 3 levels. (low, medium and high)
check on your ISP user pages

router settings that can make problems
things like: turned on> Port Scan Protection, DoS Protection, NAT Acceleration, etc.

windows firewall (allow app)

Like OxyDac said, it’s possible that your ISP is blocking access to the FTP servers. They may or may not provide an option to unblock it.

If you would like to know for certain, can you please run a tracert from your computer? Can you please run the command tracert ftpupload.net from the command line and paste the output here?

Rastreando a rota para ftpupload.net [185.27.134.11]
com no m ximo 30 saltos:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 8 ms 7 ms 10.38.64.1
3 11 ms 9 ms 17 ms c9062341.virtua.com.br [201.6.35.65]
4 9 ms 9 ms 13 ms c9062871.virtua.com.br [201.6.40.113]
5 13 ms 8 ms 9 ms c9062851.virtua.com.br [201.6.40.81]
6 * * * Esgotado o tempo limite do pedido.
7 * * * Esgotado o tempo limite do pedido.
8 * * * Esgotado o tempo limite do pedido.
9 * * * Esgotado o tempo limite do pedido.
10 * * * Esgotado o tempo limite do pedido.
11 * * * Esgotado o tempo limite do pedido.
12 * * * Esgotado o tempo limite do pedido.
13 * * * Esgotado o tempo limite do pedido.
14 * * * Esgotado o tempo limite do pedido.
15 * * * Esgotado o tempo limite do pedido.
16 * * * Esgotado o tempo limite do pedido.
17 * * * Esgotado o tempo limite do pedido.
18 * * * Esgotado o tempo limite do pedido.
19 * * * Esgotado o tempo limite do pedido.
20 * * * Esgotado o tempo limite do pedido.
21 * * * Esgotado o tempo limite do pedido.
22 * * * Esgotado o tempo limite do pedido.
23 * * * Esgotado o tempo limite do pedido.
24 * * * Esgotado o tempo limite do pedido.
25 * * * Esgotado o tempo limite do pedido.
26 * * * Esgotado o tempo limite do pedido.
27 * * * Esgotado o tempo limite do pedido.
28 * * * Esgotado o tempo limite do pedido.
29 * * * Esgotado o tempo limite do pedido.
30 * * * Esgotado o tempo limite do pedido.

https://forum.infinityfree.com/discussion/1626/ftp-not-work

https://community.cloudflare.com/t/net-virtua-blocking-cloudflare-ips/37158/5

I recognize the provider virtua.com.br. We’ve seen issues with them before where they blocked access to our FTP servers:

https://forum.infinityfree.com/discussion/4636/ftp-does-not-connect
https://forum.infinityfree.com/discussion/1626/ftp-not-work

And from the second link @OxyDac sent, it looks like we’re not the only provider with these problems.

Regardless of whether it’s intentional or not, this issue is caused by your internet provider. So please contact them to get this issue resolved.