Issue with web hosting from hosting provider

Username (e.g. epiz_XXX) or Website URL

epiz_30713109
https://blog.thedtsdevelopment.xyz/

Error Message

http_request_failed: cURL error 60: SSL certificate problem: unable to get local issuer certificate

Other Information

I am not able to connect my WordPress blog with WordPress android app. so i tried contacting with WordPress support and they send me support by mail it contains following:

E. Gerard (Automattic)

Jan 13, 2022, 8:23 UTC

Hi there,

I took a look at your site and the error reported in our logs is this:

http_request_failed: cURL error 60: SSL certificate problem: unable to get local issuer certificate

That means that our servers can’t connect to your site because Jetpack cannot verify the SSL certificate.

Only the hosting company can fix this. Please contact them and ask them to configure the site’s webserver to supply the entire SSL certificate chain.

The information below may be helpful to share with the hosting company.

The problem is that OpenSSL doesn’t recognize the site certificate’s Certificate Authority’s (CA) certificate. The URL works in most browsers because they allow for certificate discovery by reading the “Authority Information Access” metadata from the certificate, which contains a URL from which the browser can download the CA’s certificate. OpenSSL does not do this, however.

The best solution is to configure the webserver to supply the entire SSL certificate chain, rather than just the site’s own certificate. Sending the entire chain will also make the site more compatible with older (and some mobile) browsers.

This link shows a report about the SSL certificate. The host may or may not need this, but I thought it could be helpful:

https://www.ssllabs.com/ssltest/analyze.html?d=https://blog.thedtsdevelopment.xyz/

Once the SSL certificate issue is resolved, please let us know if you still continue to run into problems.

E. Gerard
Happiness Engineer

  1. Ssl chain isn’t supported here.
3 Likes

Or use CloudFlare

Take note Jetpack does not work very well on free hosting.
Be prepared for frequent suspension and other performance issues etc

2 Likes

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