My website is redirected to suspended domain page

Hosting Support
6

Its not working

7

What do you mean by “it’s not working”? What do you see? We can’t help you if you don’t provide us any information.

8

As i said before, my website is redirected to suspended domain page

bestieproducts.cf

9

Your problem is you have mixed nameservers. If you are going to use Cloudflare, please remove the .epizy.com nameservers. If you do not wish to use Cloudflare, please remove the .ns.cloudflare.com nameservers.

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2 Likes
10

Yeah i have changed to only cloudflare name servers. But still it is redirected to suspended page. Why?

11

Do you have Cloudflare set up correctly?

3 Likes
12

Hi there.

Ill explain everything. Pls try to help me.

A week before my website was good ( bestieproducts.cf ) and hosted in infinity free and used cloudflare also.

A fee days ago i deactivated my hosting of my website and reactivated again.

After that its showing active in client area but my website is directed to suspended domain page.

13

It seems like your account may be stuck on suspended. To fix this:

  1. click “Edit Account”
  2. Under “Hosting Account Password”, click “Save Password”
  3. Update all of your code to use the new password you can find under “Account Details”
2 Likes
14

I looked up your domain name, and it seems to be assigned to the hosting account epiz_31374004, which you deactivated yourself.

Please note that deactivating an account does NOT release the domain names on the account. If you want to add the domain to another account, you’ll need to reactivate this account first, and manually remove the domain from the account.

Or you could just reactivate the account and host your website on it right away. That way, the suspended page will disappear the moment the account is reactivated, and you can start working on it immediately.

5 Likes
15

Yeah.
Suspended domain page disappeared.
But my website is active in two different accounts.
Is that the reason for 404 error?

If so, how to remove my domain from one account?

16

What do you mean? A domain can only be assigned to one account at a time.

17

I have two accounts , in both it shows active.

18

I wanna know how to remove domain manually from one account?

19

Log in to cPanel through the Client Area. Click Addon Domains, find the domain in the list and click Remove.

3 Likes
20

Note that the account label does not tell you what domain(s) is assigned to the account.

3 Likes
21

Now there’s 404 error😶

bestieproducts.cf

22

Do you have a .htaccess in any of your directories? If so, please share the code.

1 Like
23

I see you’re using Cloudflare on that domain. Could you please double check your DNS records at Cloudflare and make sure that your domain is pointing to the IP address of the account that’s actually hosting your website?

You can enter the domain in the Domain Checker tool to find the linked account. And from the account page, you can find the Website IP in the Account Details panel.

5 Likes
24

How can i access to wp admin page.

The site is live,but when i try to access admin page it shows page not found.

25

it looks like you have a 302 redirect going on in /wp-admin/index.php that keeps trying to reload index.php