Hello, everybody.
I successfully set up my SSL certificate, which I purchased from Comodo. Last night everything was working fine and I was able to get a green lock when I visited my website. Today, I woke up and found that the website has reverted back to the default self-signed SSL certificate. I checked on my cPanel and the certificate I purchased is still there, the configuration has not been changed. Now, everyone who tries to visit my website is getting the error “Your connection is not private (NET::ERR_CERT_AUTHORITY_INVALID.)”
Can you, please, help me with that?
@tpms16 said:
Hello, everybody.
I successfully set up my SSL certificate, which I purchased from Comodo. Last night everything was working fine and I was able to get a green lock when I visited my website. Today, I woke up and found that the website has reverted back to the default self-signed SSL certificate. I checked on my cPanel and the certificate I purchased is still there, the configuration has not been changed. Now, everyone who tries to visit my website is getting the error “Your connection is not private (NET::ERR_CERT_AUTHORITY_INVALID.)”
Can you, please, help me with that?
Hello, ChrisPAR. Thank you for replying.
Yes, I tried loading the website using many different devices, used different Wi-Fi and 4G networks, tried Opera Mini, and asked a friend to try loading it, but I still get the invalid certificate error.
My website is tepames.online.
@ChrisPAR said:
If none of these works, give us your URL please.
None of the methods you mentioned worked.
Any other way I can try to fix it?
That’s just weird.
Did you try to click on “Upload Certificate” again? Have you also uploaded your private key?
Also, if this doesn’t work again, maybe @Admin should look onto your account and check it.
I know it’s weird, it just stopped working all of the sudden. And, yes, I uploaded the private key and certificate multiple times to see if that would fix it, but to no avail. It’s been like that for almost 12 hours.
I would greatly appreciate it if somebody can look into my account to see what’s causing the default certificate to replace my own certificate.
Thanks again.
@ChrisPAR said:
If none of these works, give us your URL please.
None of the methods you mentioned worked.
Any other way I can try to fix it?
That’s just weird.
Did you try to click on “Upload Certificate” again? Have you also uploaded your private key?
Also, if this doesn’t work again, maybe @Admin should look onto your account and check it.
I know it’s weird, it just stopped working all of the sudden. And, yes, I uploaded the private key and certificate multiple times to see if that would fix it, but to no avail. It’s been like that for almost 12 hours.
I would greatly appreciate it if somebody can look into my account to see what’s causing the default certificate to replace my own certificate.
Thanks again.
Browsers cache SSL certificates. So after installing a new SSL certificate, one browser/device may still remember and use the old SSL certificate but other devices/browsers will use the new one and not show any errors. Usually, opening the website in Private Browsing mode is enough to circumvent the cache.
As far as I can tell, there is nothing wrong with your SSL certificate or your hosting account. Just have patience and all devices/browsers will pick up the new certificate and be able to open your website without errors.
I was able to visit your website with an SSL certificate, however it seems like the Let’s Encrypt certificate you have is issued for http://ssl-not-enabled.com/ and not for your domain.
