You need to remove the domain from the “Addon Domains” section of the Control Panel before deactivating the hosting account! Then on the Client Area click on the hosting account you want to get deleted, click on “Edit Account”, scroll down until you see the “Delete Account” option and click on the button to deactivate the account. Then wait 60 days for the account to be deleted.
Note that we don’t say it takes approximately three days, we say it takes up to three days. Three days is very rare, usually it’s less than a day.
We actually put you live in 5 minutes, but we can only do that if your internet provider cooperates. All accounts are automatically set up in a minute or two, after which our work is done.
However, some internet providers take their sweet time to figure out that a domain name has a new home. This can be as little as 10 minutes, but in the worst cases can take up to three days. But that all depends on your internet provider, there is nothing we can do to speed that up.
Why do we say three days when it almost never takes that long? Because we don’t like to explain the same thing over and over again to everyone whose site is live but can’t see it yet themselves.
True, we use an old system called DNS. But the entire internet uses DNS, including X10Hosting.
You can clear your computer’s DNS cache to force your computer to look up your domain name again. cPanel has written instructions on how to clear DNS cache on various operating systems. You can read their instructions here.
Note that this will only clear the DNS cache on your own computer, not the cache with your DNS Resolver. If your DNS Resolver still has the old records cached, you will not see your website.
Edit your hosts file to override DNS settings
Instead of doing a DNS lookup, your computer also has a so-called hosts file. This file can point domain names to IP addresses on your own computer, and will be checked before any DNS lookup is done. So you can change the hosts file of your computer to point your domain name to your new IP address, before the DNS cache has cleared (or even before any DNS changes have been made).
HowToGeek has a great article on how to make changes to your computer’s hosts file here. You can find the website’s IP address to use by following this guide.
Switch to a better DNS resolver
One of the biggest problems with DNS caching is that DNS Resolvers can cache their results for a long time, and there is no way to clear their caches unless you operate the DNS Resolver yourself.
Fortunately, you are (generally) not forced to use the DNS Resolver provided by your internet provider. Many routers and most devices offer ways to configure your own DNS Resolvers. There are a few great DNS resolvers available for everyone to use. Many of these DNS resolvers don’t cache results as long as the resolvers operated by internet providers, and are sometimes even faster!
Which DNS resolver is the fastest for you depends on your location and your network connection. In order to figure out which provider is the fastest (and check some other options) you can use a tool like Namebench to test and compare DNS resolvers.
If you need help and your question is not answered in the knowledge base or existing topics, please create a NEW TOPIC on this forum to ask your question. Please make sure to put your question in the Hosting Support category, and to fill in the topic template so we have the information necessary to help you.