I thought I would write this for two reasons: One, i’m bored and have nothing better to do; Two, it really annoys me when new users create a whole topic about a Temporary Suspension, without even looking the InfinityFree Support Site.
(@anon19508339 is going to love this post because it is really really long)
Main Support Site
Account Temporary Suspensions
At some point or another, our accounts get suspended for some reason. It might be that you have a bit-too-powerful website that is eating away at the Server CPU or maybe you have a website that makes the server do too much work.
Read this article as it may help you understand how Account Suspensions work: https://support.infinityfree.net/domains-dns/why-does-my-domain-redirect-to-suspendeddomain-org/#your-account-is-suspended
Here are some links which can explain why your account gets temporarily suspended:
Entry Process Limit: https://support.infinityfree.net/limits/entry-process-limit/
Inode Limit: https://support.infinityfree.net/limits/inode-limit/
MySQL overloading: https://support.infinityfree.net/limits/mysql-overload-limit/
Site used all available php / apache processes : https://support.infinityfree.net/limits/this-site-has-used-all-available-php-apache-processes/
These are the main reasons why your account may be temporarily suspended.
Account “Permanent” Suspension
This one is not so common amongst hosting accounts. If your account shows a reason for suspension, and a time limit for when your account will be unsuspended, then please read the section above. However, if your account does not show a time when your account will be unsuspended, but instead shows a button saying “Open Support Ticket” then your account has been “Permanently” Suspended.
The most common reason provided in this suspension will be something like “Account Suspended due to abuse”. Quite often, this is triggered by an automatic security system. All you can do at that point, is open a support ticket (It is also the only way to have a chance at having your account activated again). Once you submit the support ticket you will receive a response within 24 hours as to why your account was suspended. Sometimes this suspension is a mistake and your account will be reactivated. Sometimes there will be a reason behind it and your account will not be reactivated.
Getting started with a new web hosting account
Read these articles:
Domain & DNS Management
NOTE THAT EMAIL ACCOUNTS ARE NO LONGER SUPPORTED AND YOU CANNOT CREATE ANY NEW EMAIL ACCOUNTS!!
(Short explanation why they removed it: What would the new Email protocol be like in InfinityFree?)
Note that you cannot use the default PHP mail() Function - More Information - Instead, read the article below:
Other Email Alternatives:
SMTP, POP & IMAP Access
FTP File Management
How to upload files to your website: https://support.infinityfree.net/files/how-to-upload-files-with-ftp/
Cannot connect to FTP: https://support.infinityfree.net/files/i-cannot-connect-to-ftp/
Files deleted after uploading them: https://support.infinityfree.net/files/why-are-my-files-deleted-after-uploading/
How to backup your website: https://support.infinityfree.net/files/how-to-make-backups/
How to upload big files/archives: https://support.infinityfree.net/files/how-to-upload-big-files-archives/
File Size Limit: https://support.infinityfree.net/files/what-is-the-fileupload-size-limit/
**It is highly suggested that use an FTP Client like FileZilla to upload/download files as it is far more reliable that the File Manager provided in the Control Panel.
HTTPS & SSL
Getting a Free SSL Certificate: https://support.infinityfree.net/https/cannot-use-or-have-problems-using-lets-encrypt-or-sslforfreecom/
How to create the CName Records for Free SSL: https://support.infinityfree.net/https/how-to-create-cname-records-for-free-ssl/
Install an SSL Certificate: https://support.infinityfree.net/https/how-to-install-an-ssl-certificate/
“Error: The certificate uploaded is NOT for the domain name”: https://support.infinityfree.net/https/the-uploaded-certificate-is-not-for-the-domain-name/
MySQL & Databases
Common Errors: https://support.infinityfree.net/mysql/common-mysql-errors/
Connecting from External Application: https://support.infinityfree.net/mysql/connecting-to-mysql-from-elsewhere/
Unable to access phpMyAdmin: https://support.infinityfree.net/mysql/unable-to-access-phpmyadmin/
How to install WordPress: https://support.infinityfree.net/wordpress/how-to-install-wordpress/
Installation Error: https://support.infinityfree.net/wordpress/installation-failed-critical-error-on-your-website/
WordPress & Cloudflare Flexible SSL: https://support.infinityfree.net/wordpress/wordpress-and-cloudflare-flexible-ssl/
One of the most frequently asked questions on this forum is about DNS Propagation – So here is a short section explaining it:
“You’ve added a new domain name to your account, just changed your nameservers or recently modified some DNS settings. However, they aren’t working yet. You’ve discovered already that it’s not working yet because of something called “DNS Propagation”. But what does that mean?”
This is a bit too long to explain in a post so please read this Article: https://support.infinityfree.net/domains-dns/what-is-dns-propagation/
If you’ve just added a website to InfinityFree or just created a subdomain, and you keep seeing “The Server IP Address Could Not Be Found”, this is due to DNS Caching. To clear your DNS Cache, follow the instructions for your OS below:
If you’ve just updated your JS or CSS File and are wondering why there is no change, this is because of caching. There are a few simple methods to get around this. The most advised one is just to clear your Browser Cache, which will then update the website. Another way, if you want the updates to be instant for everyone is to add a version to the end of the file, for example,
<link rel=“stylesheet” href=“mycssfile.css?v=1.0.0”>
There are other ways around this, for example you could use PHP to add a unique number as the version, so that the browser is forced to fetch a new version of the file.
This is the last of the FAQs, this is a really commonly asked question. You see a lot of posts where somebody says something like “Why can’t people access stuff from my site”. This is due to the Security System stopping non-browser requests from accessing your website. More Information Below
That pretty much rounds up the top questions that are commonly asked on this Forum. If you have a question/concern that isn’t here, post it in the forum and we will be happy to help you! If you have Website Development Related questions, also post them on this forum!
I hope this helps our new users! Slightly-Older-Forum-Members please correct me if i’ve missed something.